Terms & Conditions

About New Home Foreman

New Home Foreman provides practical information and guidance for owners of new-build homes, including AI-generated guidance, home maintenance information, issue tracking and, where included in your subscription, access to the Human Foreman service.

General guidance only

Information provided through New Home Foreman is intended as general practical guidance. It does not replace an on-site inspection, survey, engineering assessment, certification or advice from an appropriately qualified professional where one is required.

AI Foreman

AI-generated responses may occasionally be incomplete, inaccurate or unsuitable for a particular property or situation. You should not rely solely on an AI response where there may be a risk to safety, property or regulatory compliance.

Photographs and descriptions may not show the full condition, extent or cause of a building issue.

Human Foreman

Human Foreman responses provide practical guidance based on the information, photographs and descriptions supplied by you. They do not constitute a formal survey, engineering assessment, certification, building inspection or physical examination of your property.

Where an issue cannot reasonably be assessed remotely, you may be advised to contact your developer, relevant tradesperson or another appropriately qualified professional.

Safety

New Home Foreman is not an emergency service. Issues involving gas, electricity, fire safety, significant structural movement, serious water ingress or any other immediate safety concern should be referred to an appropriately qualified professional or emergency service without delay.

Your account

You are responsible for keeping your account information accurate and for keeping your login details secure. You must not use another person's account without permission or use the service in a way that interferes with its operation or security.

Subscriptions and payments

Paid features are available according to the subscription plan selected. The price, billing frequency and features included in your plan are shown before you purchase.

Unless otherwise stated at checkout, subscriptions renew automatically at the applicable monthly or annual billing interval until cancelled.

Payment is processed by our payment provider. New Home Foreman does not store your full payment card details.

Cancelling your subscription

You may cancel an ongoing subscription using any cancellation option provided through your account, where available, or by contacting us at info@newhomeforeman.ie.

Cancelling prevents future renewals. Unless applicable law requires otherwise, access already paid for will normally continue until the end of the current paid billing period.

14-day cancellation right

If you are a consumer purchasing online, you will generally have a statutory right to cancel your contract within 14 days of the date the contract is concluded, subject to the exceptions and conditions provided by law.

To exercise this right, you may send a clear statement that you wish to cancel to info@newhomeforeman.ie.

If you ask us to begin providing a paid service during the cancellation period and then cancel within that period, you may be required to pay a proportionate amount for the service supplied before cancellation where permitted by law.

Any refund due under your statutory cancellation rights will be processed in accordance with applicable consumer law.

Problems with the service

If a paid digital service does not operate as described or you experience a problem with the service, please contact us so that we can investigate and, where appropriate, correct the issue.

Nothing in these Terms limits any rights or remedies you have under applicable Irish or EU consumer law.

User-provided information

You are responsible for ensuring that questions, photographs, issues logged and other information you submit are lawful and that you have permission to provide them.

You should avoid uploading unnecessary personal information about other people.

Availability

We aim to keep New Home Foreman available and functioning properly, but we cannot guarantee uninterrupted or error-free access at all times. Maintenance, technical faults or services supplied by third parties may occasionally affect availability.

Changes to the service or these terms

We may update the service or these Terms from time to time. Where a change materially affects an existing paid subscription, we will provide appropriate notice where required.

Irish consumer rights

These Terms do not exclude, restrict or reduce any statutory rights that cannot lawfully be excluded under Irish or EU consumer law.

Contact

New Home Foreman
Email: info@newhomeforeman.ie