Privacy Policy
New Home Foreman respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we use it and the rights available to you.
Who is responsible for your information
New Home Foreman is responsible for the personal information described in this Privacy Policy. Privacy enquiries can be sent to info@newhomeforeman.ie.
Information we collect
We may collect information you provide when creating an account, purchasing a subscription, completing your home profile, using the AI Foreman or Human Foreman, creating issue records or contacting us. This may include your name, email address, account details, property information, questions, chat messages, issue records, uploaded photographs and communications with us.
Technical and usage information
We may also process technical information necessary to operate, protect and improve the service, such as device or browser information, login activity, service logs and information relating to how the service is used.
How we use your information
We use personal information to create and manage accounts, provide subscribed services, respond to questions, operate the AI Foreman and Human Foreman, maintain home and issue records, process subscriptions, provide customer support, maintain security, troubleshoot problems and comply with legal obligations.
Our legal bases for processing
Where necessary to provide New Home Foreman to you, we process personal information because it is necessary to perform our contract with you or to take steps at your request before entering into a contract. We may also process information where necessary to comply with legal obligations or for legitimate interests such as operating, securing and improving the service, provided those interests do not override your rights. Where consent is required, such as for certain marketing or non-essential tracking technologies, we rely on your consent.
Payments
Subscription payments are processed by Stripe or another payment provider identified at checkout. Payment providers process payment information under their own privacy and security arrangements. New Home Foreman does not store your full payment card details.
AI services
Questions, photographs and other information submitted to the AI Foreman may be processed by technology and AI service providers used to generate and deliver responses. You should avoid including unnecessary personal information about yourself or other people in questions or photographs.
Service providers
We use third-party service providers to operate New Home Foreman. These may include our website and application platform, hosting providers, payment processors, AI technology providers, email and communications providers and technical support services.
Sharing your information
We do not sell your personal information. Information may be shared with service providers where reasonably necessary to operate New Home Foreman, process payments, provide AI or communications services, maintain security or comply with legal obligations.
International transfers
Some technology providers may process personal information outside Ireland or the European Economic Area. Where this occurs, we will rely on a lawful transfer mechanism or safeguard required under applicable data protection law.
Data retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing your account and service, maintaining appropriate business and transaction records, resolving disputes and complying with legal obligations.
Account and service records
Account information, home information, issue records and chat history may be retained while your account is active so that the service can provide continuity and retain information you have chosen to save. Following account closure, information will be deleted or anonymised when it is no longer reasonably required, subject to any legal or legitimate record-keeping requirements.
Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or loss. No online system can be guaranteed to be completely secure.
Cookies and similar technologies
New Home Foreman may use cookies or similar technologies that are necessary for functions such as account login, security and remembering service settings. Where we use analytics, advertising or other non-essential tracking technologies that require consent, they will only be used in accordance with applicable consent requirements.
Your data protection rights
Depending on the circumstances, you may have the right to request access to your personal information, correct inaccurate information, request deletion, restrict processing, object to certain processing and receive certain information in a portable format.
Withdrawing consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
Complaints
If you have a concern about how your personal information is used, please contact us first so that we can try to resolve it. You also have the right to lodge a complaint with the Irish Data Protection Commission.
Contact
For privacy questions or to exercise your data protection rights, contact info@newhomeforeman.ie.
Last updated: August 2026